GERRY’S SHOP RETURN AND REFUND POLICY

Gerald (Gerry) Barrett and Lance McCarthy of Gerry’s Wraps are passionate about providing quality, healthy-alternative products and service to their customers.

If you are unhappy with a Gerry’s Wraps’ or Mountain Bread product bought in New Zealand or online from Gerry’s Shop, please don’t hesitate to let them know. In most cases you can expect a full refund or replacement.

Please contact Lance & Gerry at admin@ready2rollfoods.co.nz or +64 3 335 0631 during work hours to discuss your case.

New Zealand’s Consumer Guarantees Act and Fair Trading Act form the basis of Gerry’s Shop’s Return and Refund Policy, although Gerry’s Shop goes far beyond what is required by this legislation.

IF YOU BOUGHT YOUR PRODUCT FROM A RETAILER

If you bought your product from a food retailer, please email Lance and Gerry during work hours at admin@ready2rollfoods.co.nz with a copy of your receipt.

Please also let them know what you are unhappy about and if you would like a refund or replacement.

To get a refund you will need to supply Gerry’s Shop with your bank account details. Don’t worry; they won’t be able to access the funds in your bank account if you give it to them.

Refunds will take up to two weeks to show up on your statement and will be under the name ‘Ready To Roll Foods Ltd’.

IF YOU BOUGHT YOUR PRODUCT ONLINE FROM GERRY’S SHOP

If you bought your product online from Gerry’s Shop, please email Lance and Gerry with your order details at admin@ready2rollfoods.co.nz or call them at +64 3 335 0631 during work hours, letting them know the issue and if you would like a replacement or refund.

Replacement products will be dispatched on the day you contact Lance and Gerry provided it is before 12noon.

Refunds will be credited against your original method of payment, e.g. to the credit card you used to make the purchase.

Refunds will take up to two weeks to show up on your statement and will show under the name ‘Ready To Roll Foods Ltd’.

WRONG PRODUCTS DELIVERED FROM GERRY’S SHOP

If you ordered something online and received something else, Gerry’s Shop will send you the correct product or refund you in full, depending on your preference.

You do not need to return the products you received in error.

Please email Gerry’s Shop at admin@ready2rollfoods.co.nzor call Gerry and Lance at +64 3 335 0631 during work hours with your order details.

DAMAGED PRODUCTS FROM GERRY’S SHOP

If your product is damaged during delivery please take a photo of the damage and email it to Gerry and Lance at admin@ready2rollfoods.co.nz so they can advise their courier company and help it improve its service to Gerry’s Shop’s customers.

Please also advise if you would like a replacement or refund, as well as the number of damaged products in your order.

Replacement products will be dispatched on the day you contact us provided it is before 12noon.

Refunds will be credited against your original method of payment, e.g. to the credit card you used to make the purchase.

Refunds will take up to two weeks to show up on your statement and will show under the name ‘Ready To Roll Foods Ltd’.

You do not need to return damaged products.

BACKORDERS

If a product is temporarily out of stock it will be placed on backorder and you will be notified when it is available again. If a product cannot be sourced within two weeks, you will be refunded in full, unless you contact Gerry’s Shop before then to cancel the order and ask for a refund or replacement of another product, or unless you specify you are happy to wait longer than two weeks.